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SmartWeb Help | CMS & Shop

1.16. Cookies

There are several requirements about your cookie usage, that you must comply with within EU. This page will guide you through them and our recommendations in relation to the requirements. 

This guide covers the following aspects:

General Information about Cookies

Cookie Requirements

Our Recommendations


General Information about Cookies

What are cookies?
Cookies are data, which are stored on your computer when you surf online. The purpose of this data is to remember your behaviour from previous visits to a given website or online store. 

How are cookies used on a SmartWeb website?
SmartWeb automatically puts two cookies on the front end (internal / 1. party cookies) of your web solution. The first cookie is for session-id, which is a temporary cookie used to chain the visitor to data for shopping cart, choice of country, customer login etc. This cookie only contains a unique ID. Second, SmartWeb places a "Remember login" cookie at customer login. This function remembers the login for the customer's next visit to the website and is thereby part of a good service. The two cookies are documented below.

Several of SmartWeb's integrations also use cookies (external / 3. party cookies). Among others, Facebook, Twitter and Google Analytics integration. SmartWeb cannot document the cookies of these integrations. You should therefore check cookies on 3. party integrations yourself. You can read more about e.g. Google Analytics' cookies here.

SmartWeb cannot work without cookies. Without cookies the session-id will not be set and the website cannot remember the contents of the shopping cart etc. 

Cookie for sessions id (session-cookie)
Name of cookie: "PHPSESSID"
Lifespan of cookie: Until browser is closed
Function of cookie: Remembers session-id (which the web server uses to chain the visitor to data for shopping cart, choice of country, customer login etc.)

Cookie for remember login
Name of cookie: "user"
Lifespan of cookie: 30 days
Function of cookie: Remembers login information

How to turn cookies off
Cookies can be turned off via the settings in your browser


Cookie Requirements

You must inform your visitors about your use of cookies. Furthermore, the visitor must be able to give his or her consent and to recall it again. As an owner of a web solution you therefore need to explain your visitors why you are using cookies and for which purposes. Which means, that you must inform about SmartWebs cookies (1. party cookies) as well as all your 3. party cookies. 

The Exceptions
There are two exceptions regarding the demand of consent. The first exception occurs when your visitor explicitly requested your service. The second occurs when cookies are inevitable in order to deliver the service at all. An example of this is load balancing and in some cases the function that remembers to content of the shopping basket. 

What are the rules regarding cookie information on my website?
The rules are constantly changing, we therefore advice you to read the more specific details on the following websites:


Our Recommendations

When enabling your visitors to give their consent regarding your use of cookies, we recommend you to create an information page and use SmartWebs standard box for approval of your cookies. 

We recommend you to:

1. Inform your visitors about cookies

You need to create a text page that describes your cookie usage. This will enable your visitors to see for which purposes you are using your cookies and how they are able to delete them again. Read more here.

2. Activate SmartWebs cookie box

As mentioned, you need to activate your SmartWeb cookie box. This can be activated under Settings. The box is placed in the bottom of your website and demands the visitors consent before it is concealed. The box will also link further to a page which describes your cookie usage. Read more here

Note: The requirements are the same for your mobile site.

Read more:

1.16.1. Create Your Cookie Terms

1.16.2. Insert Cookie Box